DELIVERY & RETRUNS
Delivery
Items in stock are normally dispatched within 2 days of order confirmation. Please allow slightly longer during busy periods.
We offer standard mainland UK delivery via Royal Mail (2-3 days from despatch) at £2.50 per order to a single address.
Please contact us if you are looking to send something internationally. We are happy to provide a quote.
RETURNS
Consumer Contracts Regulations:
Please return unwanted goods for refund within 14 days of receipt. Please obtain proof of postage and allow 14 days for any returns to be processed. We will not be considered responsible for goods in transit.
Unfortunately, we cannot accept exchanges on goods we consider damaged or used (although your statutory rights are not affected).
In line with regulations, if you cancel your entire order within 14 days of receipt, we will refund the original cost of standard delivery. However you will need to pay to return the goods to us.
for alternative colour/style options:
If you wish to exchange an itemfor an alternative colour or pattern please email us (alex@indigoprawn.com) to let us know that you wish to do this and so that we can also check and confirm that we have your alternative colour/pattern in stock. Please ensure that your item you wish to exchange has not been used and can be returned in its original packaging, where possible. Please then return your item for exchange to the address below. Please obtain a proof of posting and send back in suitable packaging (ideally the same that it was sent to you in).
Please return items to this address
INIDGO PRAWN
3 Burnt Hill Way, Farnham, Surrey, GU10 4RN
For full details, please see below the new Consumer Contracts Regulations, valid from June 2014.e 2014
Customer Contract Regulations
Your right to cancelYour right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs form when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Your right to a refund
You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
Refunding the cost of delivery
The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost.
Exemptions There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. These include, CDs, DVDs or software if you’ve broken the seal on the wrapping, perishable items, tailor-made or personalised items. Also included are are goods that have been mixed inseparably with other items after delivery.
Always check the T&Cs: 14 days is the minimum cancellation period that consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to change your mind.
Any queries?
Just send me a message!
alex@indigoprawn.com
